Telstra Calling Cards - Phone Cards
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Features and Benefits
- ease of use in payphones - insert into Telstra Payphone in direction of arrow with gold chip facing up and dial. No PIN numbers or access numbers are required
- pre-paid convenience-no need to carry coins to call from a Telstra Payphone
- can be used for local, national long distance or international calls, as well as calls to mobiles
- can use Telstra Phonecard Australia-wide
- can be purchased in denominations of $5, $10, $20
- Telstra Phonecards are ideal for parents to give to their children so they can always ring home
- Phonecards are handy for everyone to keep in their wallet 'just in case' they need to use a Telstra Payphone.
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Customer Service
Telstra Phonecard Customer Service Centre is available 24 hours / 7 days a week on FREECALL 1800 676 638*
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Expired Cards - The retailer does not exchange and expired card.
- A customer can obtain a replacement card by sending the expired card with a 'Request for Exchange of a Phonecard' Form to Telsra within 1 year of from the expiry date.
- Exchange forms should be available from the retailer.
- Customers can obtain 'Request for Exchange of a Phonecard' Form from retailers or by phoning FREECALL 1800 676 638*
- Telstra will not replace expired cards that are marked with the words "complimentary", "with compliments", "not for resale" (or similar words to this effect).
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Faulty Cards
- The retailer does not exchange and expired card.
- The customer returns faulty cards directly to Telstra with a 'Request for Exchange of a Phonecard' form.
- Exchange forms should be available from the retailer.
- Telstra pays for the postage both ways; therefore there is no charge to the customer.
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